Creating a SMART Goal Setting Customer Experience

Creating a SMART Goal Setting Customer Experience

This month I’d like to begin writing about goal setting, from the leader’s point of view, for a few posts and how it ties to customer expectations. When leaders think of exceeding customer expectations and producing a positive experience they often realize they have...
Creating a SMART Customer Experience

Creating a SMART Customer Experience

On a whim, I’d like to talk about impact full goal setting and how it ties to customer expectations. When we think of exceeding customer expectations and producing a positive experience we realize we have to set a standard that staff and or peers along…

Post-Summer Day-Dreaming Visions

Post-Summer Day-Dreaming Visions

Can you feel it? Fall 2017 is within sight. Children will be back in school, families will return from road trips, days will become shorter, and swimwear will be traded in for sweaters. As summer break fades off into the sunset, many find time to take a break from…