by Dr. Marilyn | Sep 3, 2018 | Goals
This month I’d like to begin writing about goal setting, from the leader’s point of view, for a few posts and how it ties to customer expectations. When leaders think of exceeding customer expectations and producing a positive experience they often realize they have...
by Dr. Marilyn | Sep 18, 2017 | Customer Service
On a whim, I’d like to talk about impact full goal setting and how it ties to customer expectations. When we think of exceeding customer expectations and producing a positive experience we realize we have to set a standard that staff and or peers along…
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